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CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@europoppets.com
or fill in our contact form:
FAQ
01
02
Has my order been sent yet ?
If you have received an email or text confirming shipping, then yes..
05
Part of my order is missing
Contact us for replacement. This is possible at the courier service pick up point only. View your product before the courier, and return it immediately.
07
Which methods of payments can I use?
We offer cash on delivery, wise transfers for users outside Kenya, traditional bank transfer and Mpesa services. (Kindly reach out for elaboration)
09
Is it safe to order online?
Yes it is safe, and you have cash on delivery option to guarantee you feel even more safe.
Can you give me more information about the products and services?
We are a gift shop, offering luxury accessories. We also are your personal shopper, if you need anything that is not in our website, but is in any part of Europe, we arrange an appointment, discuss your needs, shop for you and ship right to your doorstop. To give you a brief idea; if you are building a house, or already have one, but need to upgrade it. We help you source quality products from Europe ranging from bath tubs to lamps (Anything for your interior). We can also pre order small items for you, to be shipped with our goods,
03
Can I track my order ?
This is possible, depending on the shipping method used. However we update you on your order until you receive it.
05
You’ve sent me the wrong items
Contact us and we will issue a refund or change for the correct item.
08
I forgot to use my discount code
Contact us before shipping, and we will refund the difference.
10
Delivery - How much is it and how long does it take?
This depends on whether your order is a pre-order, in our store or you want us to personally shop for you. The delivery is communicated during an order